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to people with life-disrupting problems |
Client Summary 2006
Introduction
One area where we are comparatively weak is in the recording and statistical analysis of our contact with the clients we serve.
Our aim is to record each 'significant point of contact' with a client. But what counts as significant?
We fail to record many significant conversations. We are not in a position to record many conversations that take place through or as a result of our work. And many points of contact don't fit any pattern, as when a dozen people turn up for a Saturday to clean and help decorate someone's flat.
But these are the records we have, for what they are worth.
Details
From July to December, 2006, we have records of significant points of contact with 54 people. Of these,
- 19 wanted to talk about housing (35%)
- 18 wanted to talk about family (33%)
- 15 wanted to talk about health and/or mental health (28%)
- 13 wanted to talk about drugs (24%)
- 11 wanted to talk about money (20%)
- 10 wanted prayer (18%)
- and 9 wanted to talk about questions of faith (17%).